Terms & Conditions

Ownership

This website is owned by Rural Secaps.

Copyright and other proprietary rights

The content of this website, including trademarks, designs, logos, texts, images, audio and video materials, is the property of Rural Secaps, unless otherwise indicated by reference to the relevant source. As such, the content is protected under the general rules of law and the national and international legislation applicable to the protection of Intellectual Property.

It is not permitted to display, reproduce, distribute, modify, transmit or use the content in any way, for any public or commercial purpose, without the prior express written consent of Rural Secaps.

Content and warranties

The information on this website has been included in good faith and is intended exclusively for informational purposes; its use is the sole responsibility of the user.

This website and its content are provided without warranties of any kind, including implied warranties of merchantability, non-infringement of third-party rights or fitness for a particular purpose. Likewise, no warranty is given that access to the website will be uninterrupted, free from errors, viruses or other harmful elements, or that the information made available is complete, accurate or up to date.

Rural Secaps reserves the right to make changes and corrections, as well as to suspend or close down the website whenever it considers appropriate, without prior notice.

Rural Secaps does not pre-screen or monitor content transmitted to this website by third parties, assuming no responsibility for such content. If notified of an alleged violation of these Terms & Conditions, it may investigate the facts and decide on the removal of the information in question.

Rural Secaps assumes no responsibility for actions or content transmitted by or between users and third parties, on or off this website.

The user undertakes not to transmit to this website any unlawful, threatening, defamatory, obscene, scandalous, pornographic, profane or other content that may violate applicable legislation. Rural Secaps will cooperate fully with the competent authorities whenever legally required.

Liability, use and risk

Rural Secaps, as well as any other party involved in the creation, production, maintenance or implementation of this website, will not be liable for any damages, losses or injuries resulting from the correct or incorrect use of this website and its content, including damages arising from unauthorised access to the user's computer system by third parties, computer viruses or other harmful elements.

This website may contain links to third-party websites. These links are provided solely for the user's convenience. Rural Secaps does not endorse and assumes no responsibility for the content of those websites; access is at the user's own risk.

Use of the website for unlawful purposes or any other purpose that may harm the image or reputation of Rural Secaps is expressly prohibited.

It is also forbidden to create or introduce viruses, malicious code or any programs capable of damaging or contaminating this website, as well as to encourage third parties to do so. Offenders may be held civilly and criminally liable.

Consumer information

Under article 18 of Portuguese Law no. 144/2015, in the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity.

Electronic Complaints Book

Customers or users wishing to express dissatisfaction with the provision of services, quality of service or other aspects related to the activity of Rural Secaps may submit a formal complaint, which will be analysed and handled appropriately.

The complainant must provide the necessary identification details and describe clearly and completely the facts giving rise to the complaint.

The complaint may be submitted through the following means:

• In the Electronic Complaints Book available at https://www.livroreclamacoes.pt;
• In the physical Complaints Book available at the entity's head office;
• By email addressed to the official email address of Rural Secaps.

Rural Secaps will formally communicate the decision taken regarding the complaint submitted, taking all necessary steps to ensure a swift and adequate resolution. In more complex cases, the complainant will be kept informed through the most appropriate means.